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Shipping & Returns

RETURNS:
Returns will be accepted within 14 days of merchandise delivery date for domestic delivery.  If said time periods have passed since the date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately, we can not offer you a refund.  Ownership transfers completely from our business to the consumer as soon as the item is worn or washed (whichever is done first). No exceptions. Final sale items (Sale/Clearance), accessories, white items, and bodysuits (due to hygiene purposes) cannot be returned or refunded.  To complete your return, your receipt is required. **Please email us as soon as possible to hello@shopdelcarmen.com with any questions/ reasons of a potential return.** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Can i exchange an item?
Yes you may.   Please email us as soon as possible to hello@shopdelcarmen.com to get the process started. As long as you stay in the 14 day remorse period (explained above). All items must be unworn, unwashed, with tags and in good condition. Items that want to be returned should be sent out first (upon approval). Once the item is received and inspected we will send out the new item. 
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What if I received a damaged/defective item?
Please email us as soon as possible to hello@shopdelcarmen.com with images attached.  We will not accept claims if a week has passed from the delivery date.

Please ship your item to this address - 
Maria Garcia
Shop Del Carmen
1012 W. Beverly Blvd.  #180 
Montebello, CA. 90640 
 
REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund.

Upon approval, you will receive an email with the original amount of your item(s) at time of purchase. **
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SALE ITEMS: 
Unfortunately, all marked down sale items are final (along with accessories, intimates, and bodysuits).
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DO NOT SEND BACK YOUR MERCHANDISE IF IT WAS A MARKED DOWN ITEM. You cannot return these items as they are final sale.  If sent back there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.

SHIPPING: 
 Orders placed Monday - Friday before 2 PM PST (excluding holidays) will be processed and shipped within 24-72 hours. Orders placed on weekends will be processed within 24-72 hours on the next business day. Delivery estimate dependent on the method of shipping chosen at time of purchase. We offer First Class options and Priority options. Priority mail does NOT mean One Day shipping, however, it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above. We are not responsible for fees related to international customers paying to receive their packages. 
 
I input the wrong address, can you resend it?
 If the package was sent back to sender and delivered, meaning we received it. We can ship it back, but a $7 Shipping fee will be charged to the customer. As a small business, we are not liable for shipping information errors.

 

When we receive it and you’d prefer a refund, we can issue you a refund minus the shipping cost because the shipping fee was used trying to send it to you.

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If the package was not returned, meaning we don’t receive it. We cannot resend or refund you the order. Del Carmen is not liable for the shipping information error.

*Shop Del Carmen is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping.  Please contact your local USPS for help with the recovery of packages reported delivered via your tracking email.

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